نظرة عامة

Job Description SummaryThe Service Director for UAE & Oman is accountable for a portfolio with customers from a diverse portfolio such as Oil & Gas, Aluminum smelters, Utilities – IWPP & IPP, etc. Responsible for the financial performance, overall growth, people management and capability-building for the Power Services business in UAE & Oman. Sound track record with management of customers with MYA, MMP and Tx type contracts under one common strategy centered around customer satisfaction and execution excellence. Build a strong operating and Field Services team and improved our responsiveness to the customer. Partnered with ITO team, functions, IM, etc., and implemented growth, talent development and localization strategies.

Job Description

As the Service Director, you will:

  • Be responsible for providing oversight for all contractual and transactional customers in your portfolio
  • Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the Gas Power Services business including parts, repairs, field services and performance services for the customers in your portfolio
  • Drive operational excellence and rigor on Fulfillment 5 metrics (i.e. EHS (Environmental Health and Safety) / Quality / Cycle / Cost / Productivity) and leverage key productivity tools in lean and quality to deliver process excellence
  • Track performance in key areas such as EHS, customer satisfaction, productivity, outage planning, FE training and talent development
  • Drive improvement through identification and implementation of corrective and preventative actions
  • Drive EHS and Quality culture with a SAFETY first, always mindset
  • Team with Sales to develop the long-term growth strategy for your customers, both transactional and contractual and drive Inquiry to Order (ITO) deal development, long term strategic partnerships, and deal closure
  • Assist with short and longer term business planning (i.e. Op Plan, Growth Play Book, SII)
  • Work with the GP Services headquarter teams to explore growth opportunities both providing input on what the region’s needs are as well as executing offerings
  • Manage customer relationships at multiple levels of their organization, providing regional leadership presence
  • Work closely with Services leadership to investigate, analyze and resolve customer issues in a timely manner
  • Develop the next level of Services leadership
  • Be responsible for hiring, training and development, mentoring, salary planning, performance, etc.
  • Coordinate Country activities between ITO (Inquiry to Order) and OTR for financials, CM&U application, and contract enhancement & customer value initiatives
  • Liaise and partner with other relevant GP functions on business reviews, OP/session II plan, and ensure related growing actions in the Country to meet business plan at Country level
  • Ensures partnership and close cooperation with Sales, the Fleet Managers and other functions to ensure corporate consistency with cross countries Fleet customers
  • CTQs (quality, fulfillment, etc.) are fully met and satisfied Understand customer CTQs at all levels within customer org (plant, asset management, trading, top management) and propose identify upgrades to maximize customer assets IRR. Promote Customer-GE “assets value” co-creation growth initiatives (i.e. lead engine progs, pilots…)
  • Influence and drive the partnership with Country Fulfillment to drive operational excellence and customer satisfaction;
  • Influence engineering and the technology teams to enhance flexible plant operation and maximize plant reliability with a consistent approach across the Country portfolio in coordination with sales strategies;
  • Drive forecasting and tracking of the operations plan (sales, margin, billing, collections) by working with financial analyst & improving “line of sight”
  • Lead efforts to improve quality across the Country developing customer specific action items and leveraging productivity tools to drive growth
  • Responsible for the tracking of CPM training
  • Develop execution strategies including subcontracting structure and lead the subcontracting process, pre-qualifications, and negotiations
  • Support customer tender documents submittals and required responses to customers
  • Develop resource estimates for the site staff and assign site teams based on project requirements
  • Monitor project performance in all areas including cost, schedule, technical advisory services, EHS and quality
  • Identify performance issues and provide the leadership to resolve issues and ensure the project success
  • Own in conjunction with HR the coaching and development of direct and extended team

Qualifications / Requirements

  • Bachelor’s degree in Mechanical or other Engineering field from an

accredited university

  • At least 5+ years of experience in a technical and/or field services / Sales role
  • At least 8+ years of experience in a managerial / leadership role
  • Prior experience with P&L and Sales experience is highly preferred

Desired Characteristics

  • Strong leadership and influencing skills including direct report management
  • Operating knowledge of EHS regulatory requirements & GE’s EHS processes
  • Excellent interpersonal & leadership capabilities (training / presentation, communication)
  • Demonstrated ability to lead process change and manage multiple responsibilities to meet

objectives

  • Strong customer service orientation and extensive customer interface experience
  • Ability to manage multiple priorities and tasks simultaneously
  • Ability to work well under pressure, in a fast-paced environment
  • Ability to work with customers meeting commercial contractual terms within the terms of the

contract

  • Strong oral and written communication skills

Additional Information

Relocation Assistance Provided: Yes